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Returns & refunds
If something is wrong with your order, we'll put it right.
Made-to-order items
Because every item is printed for you individually, we cannot accept returns simply because of a change of mind or an incorrect size choice. Please check the size guide on the product page before ordering.
Damaged, faulty or incorrect items
Contact us within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund at no cost to you.
Lost parcels
If tracking shows no movement or your parcel has not arrived within the expected window, get in touch and we will investigate with the carrier.
Refunds
Approved refunds are issued to the original payment method, usually within 5–10 working days of approval.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer.